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Noticeboard

22nd July 2020

Covid-19 – The compulsory wearing of a face covering in shops

The introduction of the requirement for people to wear a face covering whilst in a shop is intended to help prevent the spread of the Covid-19 virus.

There are certain groups of people who are exempt from this requirement and they include:

Children under the age of 11,

People with disabilities

Those with breathing difficulties or

Those who are travelling with someone who relies on lip reading.

These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.

General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.

There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.

General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.

Many thanks for your help and support in this matter.

For further information please follow the link - https://www.keepsafe.org.uk/mask - please refer to carry a card section which may be helpful.

Guidance to keep you safe when attending your vaccination appointment  

While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due.

Travelling to and from your appointment

When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.

When attending your appointment 07/07/2020

When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:

  •      social distancing measures will be observed;
  •      we may have asked you to attend your appointment at a clinic that is not at your usual venue;
  •      the appointment may take longer than usual.

Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.

You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.

If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.

Smoke Free Knowsley , we are still here to support you,  Due to COVID -19 all our walk-in sessions are closed, but we are still here supporting anyone who wants  to stop smoking, you can  call us on 01514267462  or click this link and refer yourself directly  https://secure2.1s4h.co.uk/knowsley/knowsley.html

Complaints Procedure

Wingate Medical Centre

 Complaints Procedure

 Also see separate
Complaints Form
 available at Reception

 Making a Complaint

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:

Within 12 months of the incident,

or within 12 months of you discovering that you giving as much detail as you can.

If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority. See the separate section in this leaflet.

We are able to provide you with a separate
complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in
your own format providing this covers all the
necessary aspects.
 

Send your written complaint to:

Kelly Atkins, Practice Manager

Wingate Medical Centre,

79 Bigdale Drive, Northwood,

Kirkby, Liverpool, L33 6YJ

What we do next…

We look to settle complaints as soon as possible.

We will acknowledge receipt within 3 working days, and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.

When looking into a complaint we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you would like to do so.
 

When the investigations are complete your complaint will be determined and a final response sent to you.

Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been sent initially to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.

The final response letter will include details of the result of your complaint and also your right to escalate the matter further if you remain dissatisfied with the response.

Complaining on Behalf of Somebody Else…

We keep to the strict rules of medical and personal
confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written
consent of the patient to confirm that they are
unhappy with their treatment and that we can deal with someone else about it.

Please ask at reception for the Complaints Form which contains a suitable authority for the patient to sign to enable the complaint to proceed. 

Where the patient is incapable of providing consent due to illness or accident it may still be possible to deal with the complaint. Please provide the precise details of the circumstances which prevent this in your covering letter. 

Please note that we are unable to discuss any issue relating to someone else without their express
permission, which must be in writing, unless the circumstances above apply.
 

We may still need to correspond direct with the patient, or may be able to deal direct with the third party,
and this depends on the wording of the authority
provided.

 

If you are Dissatisfied with the outcome of your complaint

You have the right to approach:

NHS England

P.O. Box 16738h

Redditch

B97 9PT

 

Telephone: 0300 3112233

Email: england.contactus@nhs.net

 

Alternatively you can approach the

Ombudsman whose contact details are:

 The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel:    0345 0154033

Website: www.ombudsman.org.uk

The practice’s Complaints Manager is:

Kelly Atkins, Practice Manager

 



 
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